Shipping & Returns
All orders are processed as soon as possible and shipped within 1-3 business days of receiving your order. Shipping costs include all postage and handling charges as well as any applicable tax. We prefer to ship all orders via Australia Post or TNT.
Flat rate shipping
Australia-wide Standard Shipping is $15 and $5 for all additional pieces.
Australia-wide Express Shipping is $30 and $15 for all additional pieces.
Worldwide shipping is a flat rate of $50 per item.
We also offer free shipping within Australia on all orders over $200.
If you are in close vicinity to our Melbourne studio, you may choose to collect your online purchase(s) from us by selecting 'Studio Pickup' at the checkout. Please await an email confirmation to advise when your order is ready for collection. Our studio is at 14 Barkly St, East Brunswick, Melbourne VIC 3057.
International orders may be subject to import duties and/or customs excise. You are responsible for the payment of these once your order arrives in your country.
All prices are in Australian Dollars (AUD). For international purchases, the final cost may vary due to currency conversion rates and additional credit card charges as quoted by your credit card provider. Please contact us should you require assistance or more information.
We accept the following payment methods:
Credit Card (VISA, Mastercard)
Afterpay (coming soon!)
Returns & Exchanges
Leaf and Thread do not offer returns and exchanges for change of mind.
In the unlikely event that a pot arrives damaged, please email email@example.com with a photograph showing the damage within 48 hours of receiving your order and we will replace.
Cancelling your order
If you wish to cancel or make changes to your online order, please contact firstname.lastname@example.org as soon as possible. We will do everything possible to accommodate you, however, if your order has already shipped, our standard returns policy will apply.
If you have any questions, please don't hesitate to email us at email@example.com